Frequently asked questions

Get all of your questions answered or request support from our dedicated professionals.

How long does it take for the withdrawal to reach my bank account?

We aim to process withdrawals within 5 business days. However, please note that the bank transfer itself may take up to 2 business days for transfers in Euro. Please note that the processing time may be influenced by weekends and local bank holidays, which can affect the speed of the transfer. In rare cases, we may need to delay or reject a withdrawal. If you're unsure why your withdrawal has not arrived in your bank account, please reach out to us at [email protected]. We'll gladly assist you in checking the status of your withdrawal request and provide proof of payment if needed, which can be helpful when contacting your bank for further assistance.

Didn’t find an answer to your question?

We strive to provide comprehensive information and address the most common queries in our Frequently Asked Questions (FAQ) section. However, we understand that there may be instances where your specific question hasn't been covered.

Don't worry, though! Our dedicated support team is here to assist you. Please feel free to reach out to us via email at [email protected]. We will respond to your inquiry as quickly as possible and provide the information you need.

Unlock the potential of your money today!

A licensed European investment platform.

Investing in financial instruments involves risk. Keep in mind that there's no absolute guarantee of getting back the full invested amount.

SIA Nectaro (registration nr. 40203016025; legal address: Jeruzalemes 1, Riga, LV-1010, Latvia) is an authorized investment platform with an IBF license Nr. 27-55/2023/3 supervised by Latvijas Banka (address: K. Valdemara 2A, Riga, LV-1050, Latvia)

Nectaro is a member of the national investor compensation scheme established under EU Directive 97/9/EC. The scheme protects investors by providing compensation if Nectaro fails to return financial instruments or cash to investors. The maximum compensation an investor can claim under the scheme is 90% of their net loss, up to a maximum of €20 000.

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